Product Support

Let’s Talk!

NOTE: the following plugins have been deprecated as of Divi 4.13:

Divi Font Awesome
Divi Icon King
Divi Upload Icons

Divi 4.13 added a large number of these icons to the Divi core as well as a revamped icon system that Elegant Themes will no doubt continue to build upon internally. I’ve made the difficult decision to sunset these plugins so as to avoid any inconsistencies moving forward. After putting years of blood, sweat, and tears into their development, this was not an easy decision to come to.

Thanks to everyone who has supported these plugins over the years and the mission to help make Divi the best it can be.

If you have questions regarding any of the plugins I’ve built or if you’ve found a bug, I’d love to hear from you!

Your feedback is what enables me to continually tweak, update and make the products and plugins I create better.

To help me best serve you, when you complete the support form, be sure to include the following information:

the product/plugin you’re experiencing the error with
the version of the product/plugin
the version of Divi/Extra you’re using
a link to a website where I can view the error you’re experiencing (if possible)
Any additional information that may help me troubleshoot. Be as specific as possible.

So, what’s on your mind?

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Name*

First Last

Email*

Product you'd like to talk about*

If Other*

Type of Issue*

If you're having an issue activating your license key or you did not receive a license key after purchase, you'll need to reach out to the marketplace where you purchased the product.

As a vendor on their marketplace, the license key functionality is provided to me by the marketplace and I actually do not have any control over the license keys, their generation or how they're distributed and the licenses simply allow your website to securely talk to the marketplace to receive product updates.

The license keys and the update platform are maintained and controlled by the marketplace and they're usually pretty good about resolving these types of issues.

If you're having an issue updating your product or receiving an error message when attempting to update, you'll need to reach out to the marketplace where you purchased the product directly.

As a vendor on their marketplace, they require me to push updates out through their system and I actually do not have any control over how those updates are pushed out or validating license keys to receive updates.

The license keys and the update platform are maintained and controlled by the marketplace and they're usually pretty good about resolving these types of issues.

Divi Version*

Product Version*

Link to page where the issue can be observed (if possible)

Additional Information*

Please include any additional or helpful information about the issue you're experiencing or your website.

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